We do not do returns or exchanges.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you choose to expedite your shipping method, such as express shipping, this is just the method chosen. After the package is shipped, it will travel at the method you chose however the method chosen is not the amount of time the product will take to reach the customer.
All packages after being processed can take 2 to 7 business days for delivery. The time frame does not include holidays and weekends. The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified by email. So please verify you entered the correct address before finalizing your order. Once shipped we will not be responsible for the wrong address.
Please be advised any item that is pre-ordered will take a little more time for processing.
Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow at least 24-72 hours for updates to be reflected.
Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. We appreciate you, and know we are working incredibly hard to fulfill your orders.
Order Processing Time:
Please allow 5 to 7 business days to process your order, all orders processed after 5 pm will be considered next business day order (except holidays and weekends). Shipping Orders submitted on weekends will process the next 2 business days.
Incorrect Shipping Information:
If a package is returned to Pistachio Hair Wonders, LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost.
Pistachio Hair Wonders, LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Once a package is marked delivered is not to be held responsible. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Please be advised packages can take in excess of 15 to 20 business days for clients to receive. Once your package leaves the country, tracking updates can be slower than usual as it goes through U.S. Customs and Borders which may delay the receipt of your package. I ask for your patience when placing an international order.
We cannot be held responsible for delayed or stolen packages. Please provide an address to which your package can be securely delivered.
If a package is lost, you must provide valid proof in order to submit a claim.
For damaged packages you must contact us by email within 30 days of placing your order. You must send an email with attach pictures of the damages along with the shipping label and barcodes visible. Please send all info to firstname.lastname@example.org.
If your package is lost or damaged, a claim can be submitted for reimbursement. The United States Postal Service instills their policies and procedures. The label has to be within 15 days after it was created. You must email valid proof, and a claim must be submitted. This process can take between 15 to 30 days. In some cases, this process can take 3 to six months for domestic and international claims.